Terms & Conditions

WeOne Terms and Conditions Version 1.0 1. About WeOne WeOne (https://weone.infotech.net.in) is a WhatsApp Business communication and marketing platform operated by Infotech Solutions, India ("WeOne", "we", "us"). These Terms and Conditions ("Terms") govern your access to and use of the WeOne platform, including its dashboard, APIs, WhatsApp messaging tools, marketing tools and related services (together, the "Service"). By creating an account, accessing or using the Service, you ("Customer", "you") agree to these Terms on behalf of the business you represent. 2. Accounts and eligibility a. You must provide accurate business and contact information when registering and keep it up to date. b. You are responsible for all activity under your account and for keeping login credentials confidential. Each user of your team must use their own login. c. The Service is intended for businesses. You confirm that the person accepting these Terms is authorised to bind the business. 3. Your WhatsApp Business Account a. WhatsApp messaging on WeOne works through the WhatsApp Business Platform operated by Meta Platforms, Inc. ("Meta"). You connect your own WhatsApp Business Account (WABA) and phone numbers to WeOne. b. Your WABA, phone numbers, message templates and messaging limits belong to you and remain governed by Meta's own terms, including the WhatsApp Business Terms of Service and WhatsApp Business Messaging Policy. c. Conversation-based charges levied by Meta for your WhatsApp messaging are billed by Meta directly to your own payment method on your Meta/Facebook account. WeOne does not collect or process these Meta charges and has no role in them. d. You must comply with the WeOne WhatsApp Messaging Policy (published separately) at all times. Violations can lead to restrictions imposed by Meta (including number bans) that are outside WeOne's control. 4. Subscription and payment a. Access to the Service is provided under subscription plans described on our pricing page. Plan limits (users, messages, storage and features) apply as described in your chosen plan. b. Subscription fees are payable in advance. Fees are non-refundable except where required by law or expressly stated otherwise. c. We may revise plan pricing or features with prior notice; changes apply from your next billing cycle. d. If payment is not received when due, we may suspend or limit the Service until payment is made. 5. Acceptable use You agree not to use the Service to: a. send spam or messages to people who have not given you valid consent to be contacted; b. send unlawful, deceptive, fraudulent, defamatory, hateful or harmful content; c. violate any applicable law, including data protection and telecom regulations applicable to your business; d. infringe intellectual property or privacy rights of any person; e. attempt to probe, disrupt or gain unauthorised access to the Service or its infrastructure; f. resell or sublicense the Service without our written agreement. 6. Your data a. You retain ownership of the data you and your customers submit to the Service (contacts, messages, media, templates and business records) ("Customer Data"). b. You grant us the limited right to host and process Customer Data solely to provide and support the Service. c. Handling of personal data is described in the WeOne Privacy Policy. d. You are responsible for having a lawful basis (such as consent) to upload and message your contacts. 7. Availability and support a. We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Maintenance, upgrades or events beyond our control (including outages of Meta services, hosting or networks) may affect availability. b. Support is provided via support@weone.infotech.net.in. 8. Suspension and termination a. You may stop using the Service at any time. Subscription periods already paid are not refunded except as required by law. b. We may suspend or terminate access if you materially breach these Terms, misuse the Service, create legal risk, or fail to pay fees, after reasonable notice where practicable. c. On termination you may request an export of your Customer Data within 30 days, after which we may delete it. 9. Disclaimers and liability a. The Service is provided "as is" without warranties of any kind, express or implied. b. We are not responsible for decisions or actions of Meta (including template rejections, quality ratings, messaging limits or account bans), payment gateways, or other third-party services you connect. c. To the maximum extent permitted by law, our total aggregate liability for any claims relating to the Service is limited to the subscription fees paid by you to us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses, or loss of profits, data or goodwill. 10. Changes to these Terms We may update these Terms from time to time. Material changes will be notified through the Service or by email, and continued use after the effective date constitutes acceptance. Where re-acceptance is required, the Service will prompt you. 11. Governing law These Terms are governed by the laws of India. Courts having jurisdiction in India shall have exclusive jurisdiction, subject to any mandatory law to the contrary. 12. Contact Infotech Solutions Email: support@weone.infotech.net.in / sales@weone.infotech.net.in